Indeed, this is a significant factor in determining the success of a firm. The coding system founder Mr. So he always goes on time. Agrawal points out that many dabbawalas are over 50 and there is no retirement age. As you know, six-sigma is a process, not a statistic. The unsurpassed year-old network that feeds Mumbai.

You subscribe to the service on a monthly basis — man on a bike comes by your house to pick up your tiffin a stainless steel box or canister which everyone uses to eat out of , he hands it off to the next fellow at the train station, who hands it off to someone at the next train, to a sorter, to another bike, to the office. Between , and , lunch boxes are moved each day by 4, to 5, dabbawalas. The man on the job reset a nut that was wrongly set with its groove-side out. I decided to do the research whether or not I complete my Ph. Homemade food is cheaper.

Not many of the topmost companies are even near to it.

The unsurpassed 125-year-old network that feeds Mumbai

They use carts for longer distances. Some say that logistics commences with finished product from the end of production line to the consumer, or to get the right goods to the right place, at the fase time, in the right form and at the right cost. In fact, I never used the term at all. Why would you want dabbawala to carry your tiffin?

With two observed values out of six not meeting the customer expectations mumbqi

Usually a bicycle or in long wooden creates carried on the head! In London, I delivered a speech. Log In Sign Up.


Mumbai’s Dabbawalas & Six Sigma | Sulekha Creative

Dabbawallas are an icon in their own sense and famous world over their efficiency and by taking our services you are being part zigma India’s image building. So friends, make use of your qualifications with an aim of serving, not yourself, but your family and other people. For example, they lost some income and customers because of some instances.

All these rules are binding on all cadres of the Dabbawala. This is simply incredible!

Mumbai Dabbawala: Customer Service Excellence of Six Sigma QualityWithout Technology

Dabbawallas are from the remote villages of Maharashtra and mostly uneducated. When it was the 26 th of July, we were flooded with water.

six sigma case study on mumbai dabbawala

Whatever profits they can equally distributed within itself. I am not the first or last person to marvel at this system. Their second question is about the package.

six sigma case study on mumbai dabbawala

Sic a contact of a contact I was able to spend some time learning about one of the stranger aspects of Mumbai life — the dabbawalla. Dabbawalas are waved through by members of the public and traffic police alike.

(DOC) Six Sigma: A case study on Mumbai Dabbawala | Shubham Vashisht –

Medge told Subrata Chakravarty, the lead author of the “Fast Food” article by Forbes where this claim first mmbai, [27] that dabbawalas make a mistake “almost never, maybe once every two months” and this statement was extrapolated by Subrata Chakravarty to be a rate of “one mistake in 8 million deliveries. A couple of hours later the dabbawalla picks up the tiffin and the whole process happens again in reverse. And, as far as qualification is concerned, you slgma see that the average literacy rate is 8 th grade schooling; which means the dabbawalas are illiterate and yet they have managed to achieve a Six Sigma quality rating, which means only one wrong service in a 6 million deliveries.


I have done a Ph. The empty boxes are collected after lunch or the next day and sent back to the respective houses. The way Google Maps divides the city into neighbourhoods does not take traffic into account, but years of experience had taught the dabbawalas where the bottlenecks were. Kumar thinks adopting more technology could help the dabbawalas.

Remember me on this computer. Signature of the Student Date: When Prince Charles got married, only three Indians were invited, out of which, two were Dabbawalas.

Because, Dabbawala have to pick up tiffin boxes from various distant location in his area. The unique shape of sux city and cheap train network make it affordable for this system to work here and only here. Being a part of Dabbawallas, you are actually nurturing Marathi culture. One is that the Mumbai local trains have lines extending km and two, they are crowded. studh

six sigma case study on mumbai dabbawala

There are two reasons.